AG Coin & Bullion Customer Service

Policy and Procedure for Buying Coins

• All potential items for sale are to be viewed as a lot of items
• Payment for coin collections will be based on an overall view of an entire lot of items rather than individual pricing of each item contained in the lot. In instances where items are purchased individually, grey sheet pricing is used for purchase minus 20%
• Individual items not found on the grey sheet pricing list will be purchased based on the demand for an item and the availability of avenues for resale
• When viewing individual items for purchase, preference is made concerning silver items. At present, we are not particularly interested in pennies, dimes, and nickels unless they are in mint to an uncirculated condition on rare dates
• Redbook retail pricing is not used when buying coins and coin collections. As these are based on a snapshot of potential value for retail purposes. Therefore, this is not a practical estimation for re-selling coins and coin collections
• All sales are final

Payment Options and Shipping Policy

We gladly accept cash, checks, or PayPal. When paying by check, we will hold items until your check clears the bank before shipping. Upon receiving payment, all items will be shipped within 24 hours.

All AG Coin & Bullion items are mailed using Priority Mail via the United States Postal Service unless you make arrangements with us to ship another way.

To keep your costs down, we do not purchase postal insurance on items unless you specifically request it. We highly recommend you spend a little extra to insure your items. To make arrangements for different shipping methods or to request postal insurance, please contact us.

Refund / Exchange Policy

We'll gladly offer a full refund or exchange of originally purchased items within 30 days of the date of sale barring the item being returned in its original box and condition, with appropriate papers, and a copy of the receipt of sale. We cannot pay return shipping on refund or exchange items.

Terms of Service

• Prices are subject to change without notice
• All items subject to prior sale
• All non-bullion items have a ninety-day return privilege. Coins removed from their holders are not returnable
• Bullion items are returnable and subject to price adjustment due to market fluctuation and restocking fee
• We reserve the right to specify methods of payment for some items or to require alternate forms of payment
• For bullion and other items which require payment by check, the payment must be postmarked by the next business day after the order date and must be received within seven days. Otherwise, we will not guarantee the purchase price
• The standard minimum shipping and handling charge of $4 may apply to packages shipped via 1st Class or Priority mail within the continental United States. Orders shipped outside the continental United States or at some other service level are subject to additional shipping and handling charges. Orders requesting express shipping will be given priority handling. All orders are shipped only to verified or credit card billing addresses
• We recommend that insurance be purchased for all orders. If the customer declines insurance, the customer assumes all risks for lost, stolen, or damaged items. We reserve the right to require insurance at an additional cost
• Unless we are directed otherwise, we will delete unavailable items from your order and ship all available items
• We reserve the right to limit quantities
• Sales are subject to state and local sales tax may apply to the total cost of the order, including shipping, handling, and insurance charges
• The terms 'common date' and 'mixed dates' do not guarantee the inclusion of any specific date, only that coins fall into a specified date range. 'Mixed dates' may contain duplicates. The term 'different dates' refers to lots that may contain coins minted during the same year but at different mints

Privacy Policy

AG Coin & Bullion respects all of our customer's privacy and does not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with utmost care and security, and will not be used in any way to which you have not consented.

All services are by appointment only.